Digital Transformation and E-Government in Public Administration: TRNC E-Government Portal Analysis

ABSTRACT

In the current era, the E-Government phenomenon, which describes the state’s provision of public services to its stakeholders through information and communication technologies, has a global character. This study aimed to examine the big data-based e-Government portal, which has many examples in the world and was created by utilizing digital technologies, on the example of the Turkish Republic of Northern Cyprus (TRNC), and whether the portal is user-oriented or not was examined by content analysis method in the context of big data features and citizen-oriented. The absence of any other study on the examination of the TRNC E-Government Portal, which was reorganized in 2021, gives the study a unique quality. At the end of the study, although progress was observed in the information and transaction stages of the TRNC E-Government Portal in the context of e-Government models, it has been determined that success has not yet been achieved in the interaction and integration stages, as well as in the context of citizen-oriented and big data features, it has been concluded that there is not enough level for a successful government portal.